Stay Safe Together!
We Will Remain Open
Details
COVID-19 Health & Safety Program

Your Safety is Important to Us

The number one priority for Odawa Casinos is to keep our team members, the community and guests safe. We are continuing to monitor the recommendations of local health officials, the CDC and Indian Health Service (IHS) as it relates to COVID-19. Extensive planning has gone into opening the doors again and we look forward to your return! 

 

Emergency Order

On Sunday, November 15th the Michigan Department of Health and Human Services issued a new emergency order for three weeks. This does NOT include Tribal casinos. We will remain open during this emergency order and continue to follow CDC guidelines. Please continue checking our website and Facebook page for COVID updates.

You can view our press release regarding this order here: We Will Remain Open - Press Release


Casino Hours

Odawa Casino Mackinaw

Winter hours of operation are 9:00am to 12:00am, seven days a week


Odawa Casino Petoskey

Winter hours of operation are 9:00am to 2:00am Sunday through Thursday, 9:00am to 4:00am Friday & Saturday

What to Expect 

  • Security will keep an accurate customer count on incoming guests and outgoing guests to ensure we do not exceed capacity. 
  • Signage on Physical Distancing guidelines will be clearly marked throughout the facility in addition to hourly announcements over the PA system.
  • All departments will clean and sanitize in a consistent and timely manner following the CDC / IHS guidelines.
  • Any person (employees, guests & vendors) displaying a cough, shortness of breath or other known symptoms of COVID-19, will be asked not to visit our facilities.
  • Each Department will go through rigorous training on cleaning and sanitizing in a consistent and timely manner following the CDC / IHS guidelines.
  • All Team Members who come into direct contact with food and/or guests must wear an Odawa provided or self-provided mask. The face coverings must cover the mouth and nose in their entirety at a minimum.

Entering Odawa Casinos

The following entrances will be clearly marked:

  • Guests will have access to the casino using the Main Entrance.
  • The Petoskey local’s entrance and parking lot will be closed until further notice.

Temporary restriction: Guests must be 19 years or older at the Petoskey location and 21 years or older at the Mackinaw City location to enter the Casino as a guest (no children at this time).

A security officer will greet each visitor to Odawa Casino. All guests will have their temperature taken through a non-invasive thermal check before being allowed to enter. If above 100 degrees F, they will not be permitted into the facility.

Guests are required to wear a mask and can bring their own or one can be provided upon request by the Casino (while supplies last). N-95 or cloth masks and neck gaiters, are acceptable masks. We are no longer admitting guests with the face shields, unless it is being worn for extra protection in combination with a cloth mask or neck gaiter. All guests wishing to gamble may be requested to briefly lower their masks for age and identification purposes in compliance with the Gaming Commission.

All property gaming floors will temporarily be non-smoking. Designated indoor and outdoor smoking areas will be marked.

Casino & Resort Operations

Guest Health & Safety

Infrared Thermometers

Points of entry will be limited to allow our security team to conduct non-invasive temperature checks utilizing infrared thermometers.  Anyone displaying a temperature over 100 degrees F will not be allowed entry to the property and will be directed towards appropriate medical care. 

 

Practice Social Distancing

 

Air Ventilation

With our special air ventilation systems in place at both casino properties, you're breathing 100% outside air. We recycle NO AIR! Check out the video below.

 

Hand Sanitizer

Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, elevator landings & pools. 

Electrostatic Disinfectant Sprayer

In an effort to maintain a safe environment for our guests and employees, Odawa Casino may utilize an electrostatic sprayer in conjunction with CDC/IHS cleaning and disinfecting guidelines. The use of this machine will be reserved for high traffic guest areas which will be closed to the general public while in use. Any employee operating an electrostatic sprayer will be required to wear protective glasses, mask, and gloves. Upon completion of using an electrostatic sprayer the employee will remove the PPE and wash any exposed skin with soap and water.

Front of the House Signage

There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks and face coverings, gloves and PPE.  Electronic signage will also be used for messaging and communication. 

Back of House Signage

Signage will be posted throughout the property reminding employees of the proper way to wear, handle, and dispose of masks and face coverings, to use gloves (in positions deemed appropriate by medical experts), to wash their hands, and to avoid touching their faces. 

Employee & Guest Health Concerns

Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to the Health & Safety Coordinator who will report to the Health Department.  Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest displaying or complaining of a cough, fever, shortness of breath, chills, a new loss of taste or smell, repeated shaking with chills, muscle pain, headache, sore throat, or other known symptoms of COVID-19.  Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or security (guests).  A certified EMT will be on site 24 hours per day during the initial reopening period. 

Case Notification

If we are alerted to a presumptive case of COVID-19 at Odawa Casino, we will work with the Health Department to follow its recommended protocols.

Employee Precautions

Odawa Casinos and Team Members are committed to a comprehensive health and sanitation program.
 

Hand Washing

Correct hygiene and frequent hand washing with soap is vital to help combat the spread of viruses. All Odawa employees have been instructed to wash their hands, or use sanitizer when a sink is not readily available, every 60 minutes (for 20 seconds) and after any of the following activities: using the restroom, sneezing and/or coughing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the gaming floor, going on break and before or after starting a shift.

COVID-19 Training

All active employees prior to reopening to the public will be required to attend training on COVID-19 safety and disinfection protocols with more comprehensive training for our teams with frequent guest contact, including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security. Team members who are not returned to active status prior to the reopening of the property will be required to attend COVID-19 training on their scheduled return-to-work date. All team members attending this training will have their attendance properly documented. The COVID-19 training will consist of but not limited to the following,
  • Proper donning and removal of PPE (gloves and masks at a minimum)
  • Proper hand hygiene
  • CDC/IHS cleaning and sanitation practices

Personal Protective Equipment (PPE)

Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering Odawa properties will be provided a mask and required to wear that mask while on the gaming floor and / or in contact with guests unless unable due to a medical condition. Gloves will be provided to employees whose responsibilities require them as determined by medical experts, including housekeeping and public area attendants and security officers in direct contact with guests.

Daily Pre-Shift & Timekeeping

Employee pre-shift meetings will be conducted virtually or in areas that allow for appropriate physical distancing between employees. Larger departments will stagger employee arrival times to minimize traffic volume in back-of-house areas. Hand sanitizer will be available at each time clock location and employees will be required to sanitize their hands after clocking in. Our management team will ensure constant communication and proper PPE, cleaning and disinfection procedures will be followed and updated per the latest expert guidance. Management will stagger employee break times to allow for social distancing.

Casino Cage

Cleaning & Disinfecting Protocol

  • Guest-facing counters, equipment, and multiple touchpoints to be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines


Physical Distancing Protocol

  • Guests to maintain six (6) feet of separation while waiting in line with the space to be clearly marked on the floor
  • Every other workstation will be utilized
  • Barrier devices such as Plexiglas will be installed at each utilized station


Guest Considerations

  • Hand sanitizer bottles are located on the guest counter at the Odawa Main Cage for use after each transaction

Slot Machine Areas

Cleaning & Disinfecting Protocol

  • Hand sanitizing stations on the Odawa Casino floor and all ATM’s/TITO redemption machines.
  • Workstations to be cleaned and disinfected in a consistent and timely manner following the CDC / IHS guidelines.
  • Slot attendants to offer to sanitize slots for guests sitting down at a machine. 
  • Slot attendants to clean and sanitize slot machines in a consistent and timely manner following the CDC / IHS guidelines on a set schedule. 
  • Slot Supervisors to complete a log in each section to track each machine’s disinfection schedule. 

 

Physical Distancing Protocol

  • Guests to maintain six feet separation while playing Slot machines. 
  • Guests to maintain six feet of separation while waiting in line at TRMs, Kiosks, ATM’s or any other interaction equipment. 

 

Guest Considerations

  • Hand sanitizer dispensers to be placed throughout the slot floor.
  • Signage will be placed throughout the slot floor to remind guests to sanitize slot machines before use or contact a slot attendant for assistance. 
  • Wet wipes are available at the front entrance and guest services. Wipes may also be provided by casino staff upon request.

Table Games

Please note: Poker will not be available until further notice.

Cleaning & Disinfecting Protocol

  • Table Games Management & Housekeeping to sanitize each chair and Table area after each session.
  • Supervisors to disinfect table games rails after each guest leaves a game.
  • Supervisors to disinfect each chair area after each guest leaves a game.
  • Dealers to disinfect dice for each new shooter.
  • Dealer to disinfect the exterior of the card shoe when entering a game and the interior of the card shoe when the game goes dead.
  • Roulette wheel head, ball, and dolly will be disinfected when a new dealer enters the game. 
  • Pit podiums to be disinfected by Table Games Management every hour including phones, computers, all hard surfaces and cabinetry. 
  • Chip cleaning solutions are being reviewed.

 

Physical Distancing Protocol

  • Chairs will be removed to ensure proper distance between players (limit of 4 chairs per table). 
  • Discourage unrelated guests from congregating. 

 

Guest Considerations

  • Guests will be reminded to use hand sanitizer prior to the start of play and required to wear a mask (one can be provided upon request.)
  • Cocktail servers will remain available and serve beverages upon request. 

Gift Shop

Cleaning & Disinfecting Protocol

  • Workstations, phones, desks, hard surfaces and frequently touched surfaces to be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines or upon a new employee using the equipment.
 

Physical Distancing Protocol

  • Signage will be prominently posted at each store reminding guests of maximum occupancies and distancing guidelines.
 

Guest Considerations

  • All sales are final until further notice (including phone orders)
  • Barrier device such as Plexiglas will be installed at each utilized station
  • Signage notifying guests to please limit touching and handling items at a minimum prior to purchase

Guest Services

Cleaning & Sanitization Protocol

  • Workstations, phones, desks, hard surfaces and frequently touched surfaces to be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines or upon a new employee using the equipment.

 

Physical Distancing Protocol

  • Signage will be prominently posted reminding guests of distancing guidelines.

 

Guest Considerations

  • Barrier devices such as Plexiglass will be installed at each utilized station
  • Guest amenity deliveries will be delivered with contactless procedures whenever possible. 
  • Scooters, wheelchairs and other guest amenities will be sanitized after each use. 
  • Valet service has been suspended until further notice.
  • Shuttle Service is limited to hotel guests and tribal members until further notice.
  • Coat check has been suspended until further notice.

Food & Beverage

Cleaning & Sanitizing Protocol

  • Orders at the Copper Café will be served in “to-go” containers.
  • Service stations, service carts, beverage stations, counters, handrails and trays will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines and logged by a supervisor or above. 
  • Complimentary beverage stations will provide cups (signage will be displayed asking guests to take a new cup every time). 
  • Self-serve coffee will not be available at this time.  Guests may go to Copper Café to purchase Starbucks.
  • Wrapped straws will be provided.
  • POS terminals will be assigned to a single server where possible and sanitized between each user and before and after each shift.  If multiple servers are assigned to a POS terminal, servers will sanitize their hands after each use. 
  • Dining tables, bar tops, stools and chairs will be sanitized after each use. 
  • Condiments will be served in single-use containers (disposable).  All others will be removed from use. 
  • Menus will be single use (copies) or visible (no touch screen) selection.
  • Trays (all types) and tray stands will be sanitized after each use. 
  • Storage containers will be sanitized before and after each use. 
  • Food preparation stations will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines and logged by a supervisor or above. 
  • Kitchens will be deep-cleaned and sanitized at least one time per day. 
  • Guests must replace their masks after taking a drink while sitting at Rendezvous bar. Masks must be worn when not actively drinking.


Physical Distancing Protocol

  • Barrier device such as Plexiglas will be installed at each utilized station.
  • Physical distancing at counters for pick up and ordering will be clearly marked on the floor at six (6) feet. 
  • “Order” & “Pickup” locations will be clearly marked. 
  • Dining tables, chairs, and bar stools will be limited to ensure proper distancing of six (6) feet or more. 
  • Staffing levels will be appropriate to allow for distancing between employees. 


Guest Considerations

  • All self-serve condiments and utensils will be removed and available with order pick up.
  • All straws will be wrapped and provided upon request at each food outlet.
  • All food will be prepared “to-go” in containers and bagged.
  • Food and beverage items will be placed on the table, counter, or other surface instead of being handed directly to a guest.

Sage Dining

Cleaning & Sanitizing Protocol

  • Service stations, service carts, beverage stations and trays will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines and logged by a supervisor or above.
  • Dining tables, bar tops, stools and chairs will be sanitized after each use.
  • Menus will be single use (copies) or visible (no touch screen) selection.
  • Trays (all types) and tray stands will be sanitized after each use.
  • Storage containers will be sanitized before and after each use.
  • Food preparation stations will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines and logged by a supervisor or above.
  • Kitchens will be deep-cleaned and sanitized at least one time per day. 

Physical Distancing Protocol

  • Dining tables, chairs, and bar stools will be limited to ensure proper distancing of six (6) feet or more.
  • Staffing levels will be appropriate to allow for distancing between employees. 

Catering, Banquets & Group Sales

Group sales and Banquets are now available. Contact Sandy Williams (swilliams@odawacasino.com) for more information.

Hotel

Front Desk: Cleaning & Disinfecting Protocol

  • Sanitize all guest touchpoints on a regular consistent basis following CDC/IHS guidelines, including but not limited to credit card devices, pens, and registration countertops.
  • Room keys to be sanitized before stocking and given to guests at check in.
  • Offices, Call Centers, Registration Desks to be deep cleaned and sanitized in a consistent and timely manner following CDC / IHS guidelines. 

Public Areas: Cleaning & Disinfecting Protocol

  • The following areas are to be cleaned and sanitized in a consistent and timely manner following CDC / IHS guidelines (this list may not be all-inclusive):
    • Guest elevators
    • Credenzas
    • Hotel entry doors
    • Trash bins
    • Hotel lobby restrooms
    • Deli area tables, chairs & counters. 
    • The pool area
    • Hotel main lobby
    • Business Center
 

Housekeeping: Cleaning & Disinfecting Protocol

  • Carts, trolleys and equipment to be sanitized at the start and end of each shift
  • Guest linen will be delivered and removed from guest rooms in single-use sealed bags
  • All items stored on shelves in the Housekeeping locker rooms are placed in bags and not exposed to the open air when not in use
  • Back of house restrooms will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines
  • All ice and vending machines throughout the hotel will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines
  • All guest amenities will be cleaned and sanitized in a consistent manner following the CDC / IHS guidelines before each stay. 
  • All discarded guest room keys will be sanitized once per a day by the housekeeping department. Housekeeping staff will be required to wear protective gloves prior to the removal of any room key(s) to be sanitized. Gloves utilized in the sanitation of room keys must be disposed of at the completion of the sanitation process. The employee involved in the sanitation of room keys will also be required to wash their hands once they have disposed of their gloves.
  • Specific sanitation consideration will be paid to the following guest room areas but not limited to:
    • Desks, countertops, tables, and chairs.
    • Phones, tablets, and remote controls. 
    • Thermostats.
    • Cabinetry, pulls, and hardware.
    • Bathroom vanities and accessories.
    • Bathroom fixtures and hardware, blow-dryer, etc. 
    • Windows, mirrors, and frame.
    • Lights and lighting controls.
    • Closets, hangers, and other amenities.
    • Microwaves and refrigerators.
    • Doors, door handles, and room entry card-readers

Physical Distancing Protocol

  • Clearly marked six (6) feet distance intervals for front desk service.
  • Staff will be positioned at every other workstation.
  • Implement peak period queuing procedures when the number of guests exceeds the lobby capacity. 
  • Barrier device such as Plexiglas will be installed at each utilized station. 
  • Minimize contact with guests while cleaning hotel rooms; guest room attendants will offer to return at an alternate time for occupied room(s). 
 

Guest Considerations

  • The continental breakfast will no longer be offered. Prepackaged breakfast items will be provided. 
  • All reusable collateral to be removed from the rooms; critical information will be placed on a single use collateral that can be sanitized and cleaned. 
  • Disposable collateral to be disposed of and changed after each guest vacates their room(s). 
  • Extra pillows and blankets stored in the guest room closets will be removed and available upon request from the guest.

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