Frequently Asked Questions – Precautionary Closure Updated 4-9-2020

April 9, 2020

FAQs during COVID-19 closure – UPDATED 4-9-2020

Q: Why are you closing?

A: We closed Odawa Casino Petoskey and Mackinaw as a precautionary measure for our guests and team members. 

Q: I heard someone tested positive for COVID-19 at the casino.

A: There have been no confirmed cases of positive Coronavirus at our Odawa Casino Properties.

Q: When will you re-open?

A: Currently, there is not a confirmed open date.  We have extended the closure date until further notice.  To stay up to date on our re-opening day, check this page and/or follow us on Facebook. https://www.facebook.com/OdawaCasino 

Q: What happens to Pure Rewards player’s card while you are closed?

A: Your Pure Rewards player’s card will remain active and your tier status will be maintained.  All point balances will be retained in your account.

Q: What happens to my Pure Rewards player card once you reopen?

A: You will resume receiving your Odawa Casino offers and invitations once daily operations resume.

Q: Are all casino promotions & events all canceled?

A: All casino promotions & events are cancelled during the temporary closure period. We will provide updates via website, Facebook, mail and email, when applicable as more information regarding promotions and events become available.  

Q: What happens to my offers while the casino is closed?

A: All offers during the closure are cancelled and no longer valid.  Once Odawa Casinos resume daily operations, you will continue receiving your offers and invitations.

Q: What if my TITO tickets expire while the casinos are temporarily closed?

A:  We are extending the expiration date for slot machine cash out vouchers 60 days from their current expiration dates, if the voucher expiration date occurs during our temporary closure. 

Q: Are you cleaning the casino?  What were you doing during closure?
A: Casino leadership team continues to develop ways to improve cleaning schedules and protocols during the closure and when we open.

A: While the casinos are temporarily closed, we will use the time to do a very thorough deep clean of the entire property. This will include public spaces, offices, and employee areas.  

Q: I’m looking for a place to stay, is your hotel open?

A: The Odawa Hotel in Petoskey will be closed until further notice.  While the hotel is closed, we will be doing a deep cleaning to each room, back of house areas, and common areas of the property.  

Q: If I made a reservation at the Odawa Hotel, can I get a full refund?

A: Please call our Odawa Hotel for refunds and rescheduling.  231-347-6041.

Q: How can I get a hold of customer service while you are closed? 

A: Please note, during this time our normal operations are closed. If you need to talk to someone, please call 877-442-6464.

Q: What if I had a Birthday offer to redeem during the closure?

A: If you had a birthday during the closure dates and were not able to use your offer, we will honor your birthday offer thru June 30, 2020.

NOW AT ODAWA

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