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POSTING #:                                       2008-TG-002

JOB TITLE:                                         Table Games Floorperson

DEPARTMENT/LOCATION:                 Table Games/Casino 

REPORTS TO:                                     Table Games Supervisor

SALARY GRADE:                                 Non-Management         

STATUS:                                            Hourly/Full Time

OPEN DATE:                                       4/9/2008

CLOSING DATE:                                 Open Until Filled

Job Summary: Responsible for the successful operations of the Table Games area, assuring game protection, and that Guests have a memorable gaming experience.

Primary Duties & Responsibilities:

• Represents Odawa Casino Resort in the most positive manner with internal and external guests to satisfy service expectations. Interacts effectively with a diverse group of guests and Team Members, learns and uses operating practices of the department and the organization.



• Upholds Odawa Casino Resort’s Mission statement in all aspects of position: Odawa Casino Resort is committed to providing Guests with an exciting entertainment experience through exceptional customer service and hospitality. Odawa Casino Resort is committed to providing Team Members with a safe, consistent and enjoyable work environment that brings rewarding and challenging experiences.



• Makes recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommends merit increases, evaluates performance, creates and adjusts performance standards.



• Monitors gaming play on assigned tables for mistakes, fills, credits, money changes, and game protection.



• Interacts with guests to provide a memorable gaming experience.



• Enforces Table Games policies and procedures.



• Compiles paperwork as required for assigned shift.



• Keeps Shift Supervisor informed of status of assigned Table Games.



• Handles minor disputes and corrects mistakes on assigned tables.



• Enters table game and player data into computer system.



• Performs all other job related duties as assigned within the scope of work.

Core Competencies: 

• Guest Focus—Strive for high guest satisfaction, going out of way to be helpful and pleasant, making it as easy as possible on the guest rather than self, department, or organization.



• Communication—Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.



• Teamwork—Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.



• Accountability—planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with Team Member policies and procedures, willing to learn.



• Committed to Safety—Complies with safety instructions, observing safe work practices, and provides input on safety issues.

MINIMUM QUALIFICATIONS:

High School diploma or equivalent. One to two (1-2) years experience in Table Games including (1) year supervisory training or experience. Must be proficient in all Table Games offered at Odawa Casino Resort as demonstrated by completing internal Table Games training class or test out based on previous Table Games experience. Must have excellent communication skills both verbal and written. Must be able to stand for long periods of time. Must have general knowledge of computers using word processing software. Must be able to work any shift with any days off. Exposure to loud and continual noise levels and a smoke filled environment. Must be able to work any shift with any days off. Must have good interpersonal skills and possess tact when dealing with verbal confrontations. Must be able to meet Odawa Casino Resort internal supervisory or higher training and education requirements. Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission. Must maintain confidentiality at all times. Pre-employment drug testing will apply to all selected applicants receiving an offer of conditional employment.

To apply Online, Click Here • Click Here to Return to Main Listings Page

Odawa Human Resources Department
911 Spring Street
Petoskey, MI 49770

The fastest way to apply is filling out our online application form.