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POSTING #: 2008-CFB-044
JOB TITLE: Cocktail Server
DEPARTMENT/LOCATION: O zone/Casino
REPORTS TO: Night Club Supervisor
STATUS: Hourly/Full-Time
OPEN DATE: 5/2/2008
CLOSING DATE: Open Until Filled
Job Summary: The Cocktail Server is responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders in the Night club.
Primary Duties & Responsibilities:
Represents Odawa Casino Resort in the most positive manner with internal and external guests to satisfy service expectations. Interacts effectively with a diverse group of guests and Team Members, learns and uses operating practices of the department and the organization.
Upholds Odawa Casino Resort Mission statement in all aspects of position: Odawa Casino Resort is committed to providing Guests with an exciting entertainment experience through exceptional customer service and hospitality. Odawa Casino Resort is committed to providing Team Members with a safe, consistent and enjoyable work environment that brings rewarding and challenging experiences.
Maintains upbeat and positive attitude.
Monitors guest consumption of alcohol and professionally responds according to regulations and TIPS training.
Greets, welcomes and invites our guests back.
Works with Micros and process all reports as necessary.
Uses knowledge to up sell at all times.
Has a thorough knowledge of the casino food and beverage selections.
Anticipates the guests needs and accommodates them to the best of their ability.
Assists management by informing them of any guest complaints.
Takes guest’s order and writes it down for accuracy.
Consistently cleans all trash and unwanted debris from the guest’s area.
Presents the beverage order to the bartender in an efficient and courteous manner.
May take orders and serve light meals and hors d’oeuvres.
Completes any set-up, closing or side work duties assigned.
Requests identification from guests when legal age is in question.
Keeps bar and service areas stocked and maintained.
Attends all meetings/ and or training sessions as required.
Maintains a neat, clean, organized, safe and comfortable work environment for Team Members and guests.
Maintains professional grooming and appearance according to the established Grooming and Appearance policy.
Ability to perform uniformed small dance routines with self, other servers and bartenders, either on stage or on dance node.
Performs all other duties as assigned within the scope of work.
Core Competencies:
Guest Focus—Strive for high guest satisfaction, going out of way to be helpful and pleasant, making it as easy as possible on the guest rather than self, department, or organization.
Communication—Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.
Teamwork—Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
Accountability—planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with Team Member policies and procedures, willing to learn.
Committed to Safety—Complies with safety instructions, observing safe work practices, and provides input on safety issues.
Preference: Applies to Native Americans in accordance with Waganakising Odawak Statute - Indian Preference in Tribal Employment (WOS 2002-04, July 2, 2002, Section II)
MINIMUM QUALIFICATIONS:
Must be able to write legibly and be able to understand and speak English. Long periods of standing and walking required. Significant lifting up to thirty-five (35) pounds, along with bending, reaching, stooping, pushing and pulling. May encounter wet slippery floors. Moderate use of hands, wrists, and fingers as associated with carrying trays, computer and cash register usage. Exposure to loud and continual noise levels and a smoke filled environment. Must be flexible with shifts and days off. Must maintain confidentiality at all times. Must be able to meet Odawa Casino Resort Internal training requirements. Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission. Pre-employment drug testing will apply to all selected applicants receiving an offer of conditional employment.
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