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POSTING #: 2008-HHK-002
JOB TITLE: Laundry Attendant
DEPARTMENT/LOCATION: Hotel/Odawa Hotel
REPORTS TO: Hotel Housekeeping Supervisor
SALARY GRADE: Non Management
STATUS: Seasonal Hourly/Full Time
OPEN DATE: 4/10/2008
CLOSING DATE: Open Until Filled
Job Summary: To clean and maintain the Hotel Laundry Room and all Hotel linen in order to achieve Odawa Casino Resort Hotel standards of quality utilizing established Standards of Service.
Primary Duties & Responsibilities:
- Represents Odawa Casino Resort in the most positive manner with internal and external guests to satisfy service expectations. Interacts effectively with a diverse group of guests and Team Members, learns and uses operating practices of the department and the organization.
- Upholds Odawa Casino Resort Mission statement in all aspects of position: Odawa Casino Resort is committed to providing Guests with an exciting entertainment experience through exceptional customer service and hospitality. Odawa Casino Resort is committed to providing Employees with a safe, consistent and enjoyable work environment that brings rewarding and challenging experiences.
- Ensures the hotel is ready for operation by thoroughly cleaning, with cleaning agents, folding, and stocking all linens utilized in the hotel.
- Maintains an on hand inventory of all linens utilized within the hotel.
- Communicates any deficiencies in equipment immediately.
- Provides guest and fellow team member assistance, instruction and/or guidance.
- Attends any requested meetings and/or training sessions.
- Performs all other duties as assigned.
Core Competencies:
- Guest Focus—Strive for high guest satisfaction, going out of way to be helpful and pleasant, making it as easy as possible on the guest rather than self, department, or organization.
- Communication—Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.
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Teamwork—Being helpful, respectful, approachable, and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
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Accountability—planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with Team Member policies and procedures, willing to learn.
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Committed to Safety—Complies with safety instructions, observing safe work practices, and provides input on safety issues.
Preference: Applies to Native Americans in accordance with Waganakising Odawak Statute - Indian Preference in Tribal Employment (WOS 2002-04, July 2, 2002, Section II)
Minimum Qualifications:
Must be able to read and understand warning labels and Material Safety Data Sheets (MSDS). Must be able to push and/or pull equipment weighing up to 75 pounds and be able to lift weight up to 50 pounds. Must be able to extend arms overhead with bending and stooping frequently. Must be able to stand and walk for long periods of time. Must be able to work with a variety of cleaning chemicals. Must be able to work independently and on a team. Must be flexible with shift and days off. Must be able to meet Odawa Casino Resort internal training requirements and be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission. Must maintain confidentiality at all times. Pre-employment drug testing will apply to all selected applicants receiving an offer of conditional employment.
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