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POSTING #: 2008-CFB-011
JOB TITLE: Buffet Attendant
DEPARTMENT/LOCATION: Waas-no-dé Buffet/Casino
REPORTS TO: Buffet Chef
SALARY GRADE: Non-Management
STATUS: Hourly/Full Time
OPEN DATE: March 27, 2008
CLOSING DATE: Open Until Filled
Job Summary: Sets up and maintains buffet and condiment area for Odawa Casino Resort. Replaces all hot and cold food items as well as plates and other utensils.
Primary Duties & Responsibilities:
- Represents Odawa Casino Resort in the most positive manner with internal and external guests to satisfy service expectations. Interacts effectively with a diverse group of guests and Team Members, learns and uses operating practices of the department and the organization.
- Upholds Odawa Casino Resort Mission statement in all aspects of position: Odawa Casino Resort is committed to providing Guests with an exciting entertainment experience through exceptional customer service and hospitality. Odawa Casino Resort is committed to providing Employees with a safe, consistent and enjoyable work environment that brings rewarding and challenging experiences.
- Maintains upbeat and positive attitude.
- Sets up and maintains buffet and condiment area during assigned shift.
- Cleans buffet pans and any food or burn spots.
- Consistently monitors the buffet area, keeping it stocked and cleaned.
- Know food quality standards and the menu manuals.
- Practice teamwork among kitchen staff and other departments.
- Keeps floor around buffet area free from debris and wiped down.
- Keeps buffet, walls and carts cleaned and sanitized.
- Polishes stainless steel and cleans glass on buffet.
- Assists with the proper labeling of food products on the buffet.
- May assist with replenishing food products.
- Meets or exceeds restaurant sanitation standards.
- Keeps holding ovens and holding coolers orderly, clean and sanitized.
- During non-busy times, helps out in kitchen area.
- Attends all meeting and/or training sessions as required.
- Performs all other duties as assigned within the scope of work.
Core Competencies:
- Guest Focus—we must all strive to exceed customer satisfaction- going out of our way to be helpful and pleasant, making it as easy as possible on the guest rather than our self, the department, or the organization.
- Communication—we need to balance listening and talking, speak and write clearly and accurately, and keep others informed.
- Teamwork—Be helpful, respectful, and approachable and team oriented- building strong and collaborative working relationships and a positive work environment. Be responsible, honest, loyal, interact well with others, be tactful, resolve conflicts appropriately, and be adaptable to ongoing change.
- Accountability—plan ahead, manage time well, be prompt, be cost conscious, think of better ways to do things, demonstrate ability to follow instructions, and maintain appropriate grooming and appearance, comply with all policies and procedures, and be willing to continually learn.
- Committed to Safety—comply with all safety protocols, observe safe work practices, and provide input on safety issues.
Preference: Applies to Native Americans in accordance with Waganakising Odawak Statute - Indian Preference in Tribal Employment (WOS 2002-04, July 2, 2002, Section II)
MINIMUM QUALIFICATIONS:
Must be able to write legibly and be able to understand and speak English Must be able to meet Odawa Casino Resort internal training requirements. This position requires lifting and carrying weight up to fifty (50) pounds. Must be able to stand for extended periods of time. Frequent bending, stooping, reaching, pushing and pulling. Must maintain confidentiality at all times. Must be able to handle busy periods during peak service times. Must be flexible with shifts and days off. Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission. Pre-employment drug testing will apply to all selected applicants receiving an offer of conditional employment.
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